FAQ
Frequently Asked Questions
FAQ
Products & Craftsmanship
We create handmade wood products including home decor items, corporate gifts, souvenirs, furniture, and bespoke pieces. Every item is made in Jamaica using sustainably sourced timber and artisanal techniques.
Yes. Many items can be personalized with names, logos, or special messages. Custom orders are available for corporate, wedding, or hotels, resorts and villas. Minimum order value of $400 USD
Yes. We welcome custom designs. Custom production starts at $400 USD, with a design fee of $75 USD. Contact us to discuss your design and specifications.
Each piece is handmade by skilled artisans using traditional woodworking techniques and modern precision tools for quality, durability, and design excellence.
Absolutely. We use sustainably sourced wood, often incorporating offcuts and recycled timber, and we minimize waste in every stage of production.
FAQ
Ordering & Payment
Orders can be placed directly through our website, via email, or by contacting our sales team. For custom or bulk orders, we recommend reaching out to discuss your requirements.
We accept major credit cards, PayPal, and direct bank transfers. Corporate clients may request invoicing for bulk orders.
Orders can be modified or canceled before production begins. Custom or personalized orders have restrictions, so please contact us promptly.
FAQ
Shipping & Delivery
Yes. We ship worldwide. Shipping costs depend on destination and order size—contact us for an estimate.
Domestic delivery in Jamaica usually takes 3–7 business days. International delivery takes 7–40 business days. Custom orders require additional production time.
Yes. You will receive a ‘Notice of Shipment’ tracking number via email once your order ships.
FAQ
Corporate & Special Orders
Yes. We specialize in bespoke corporate gifts, awards, and branded merchandise. We can work with your logo, design preferences, and packaging requirements.
Yes. We accommodate bulk and wholesale orders for corporate clients, hotels, resorts, and events. Contact our sales team for bulk pricing and lead times.
Yes. Elegant gift packaging is available, and custom packaging solutions can be arranged for corporate or special orders.
FAQ
Care & Maintenance
To preserve your items:
- Avoid prolonged exposure to water
- Clean with a soft, dry cloth
Occasionally apply natural oil or polish suitable for wood
Yes. With proper care, Bartley’s handcrafted wood items are built to last for years and can be passed down as heirloom pieces.
FAQ
Sustainability & Community
We employ skilled artisans, provide training programs, and create opportunities for vulnerable populations, including persons with disabilities and the deaf community. We also engage in tree planting.
Yes. Sustainability is central to our operations. We use responsibly sourced timber, minimize waste, and practice eco-friendly methods throughout production.